Refund Policy

Refund Policy for Hats Today.

At Hats Today, we value your satisfaction and aim to make your shopping experience as pleasant as possible. Our refund policy is designed to be fair and transparent. Here’s what you need to know:

Eligibility for Refunds

  • Full refunds are available for items returned within 30 days of purchase.
  • The hat must be unworn, in new condition, with original tags attached.
  • Original proof of purchase (receipt or order confirmation) is required.

Refund Process

  1. Contact us at [email protected] to initiate the refund process.
  2. Once we receive and inspect the returned item, we’ll process your refund.
  3. Refunds will be issued to the original payment method used for the purchase.
  4. You can expect to see the refund in your account within 5-10 business days, depending on your bank’s policies.

Refund Amount

  • You will receive a full refund of the purchase price of the hat.
  • Original shipping costs are non-refundable unless the return is due to our error.
  • If you used a discount code, the refunded amount will reflect the discounted price you paid.

Exceptions

  • Sale or clearance items marked as “Final Sale” are not eligible for refunds.
  • Custom or personalized hats cannot be refunded unless they’re defective.
  • If a hat is returned in a condition different from how it was sent, we reserve the right to refuse a refund or offer a partial refund.

Exchanges

  • If you prefer an exchange instead of a refund, please indicate this when contacting us.
  • We’ll be happy to exchange your hat for a different size or style of equal or lesser value.
  • If exchanging for a more expensive item, you’ll need to pay the difference.

Damaged or Defective Items

  • If you receive a damaged or defective hat, please contact us immediately at [email protected]
  • We’ll arrange for a replacement or full refund, including shipping costs, at our discretion.

We’re committed to your satisfaction. If you have any questions about our refund policy, please don’t hesitate to contact us at [email protected] . Thank you for choosing Hats Today!

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