Frequently Asked Questions
Ordering & Products
Q: How do I place an order?
A: You can place an order by:
- Browsing our online catalog
- Selecting your desired hat
- Choosing size and color
- Adding to cart
- Completing checkout process
Q: Do you offer international shipping?
A: Yes, we deliver to the most countries. If you are not sure, if your country is on the list – please contact us first!
Q: What payment methods do you accept?
A: We accept:
- Major credit cards (Visa, MasterCard, American Express)
- PayPal
- Apple Pay
- Google Pay
Sizing & Fit
Q: How do I know which size hat to order?
A: We recommend:
- Measuring your head circumference
- Checking our detailed size chart
- Using our online sizing guide
- Contacting customer service for personalized advice
Q: Can I exchange a hat if it doesn’t fit?
A: Yes! We offer free exchanges within 30 days of purchase. Simply contact our customer service team at [email protected] .
Shipping & Delivery
Q: How long does shipping take?
A: Shipping times vary:
- Standard Shipping: 5-15 business days
Q: What are your shipping costs?
All items have a free shipping!
Q: Can I track my order?
A: Yes! After shipping, you’ll receive a tracking number via email that allows you to monitor your package’s progress.
Returns & Exchanges
Q: What is your return policy?
A: We offer:
- 30-day return window
- Full refund for unworn items
- Free return shipping on defective products
- Store credit or direct exchange
Q: How do I initiate a return?
A: To start a return:
- Email [email protected]
- Provide order number
- Explain reason for return
- Receive return authorization
- Ship item back in original packaging
Product Care
Q: How should I care for my hat?
A: Care instructions vary by material:
- Cotton hats: Machine wash cold, air dry
- Wool hats: Spot clean, professional cleaning recommended
- Leather hats: Specialized leather cleaner
- Always check specific product tag for detailed instructions
Account & Privacy
Q: Is my personal information secure?
A: Absolutely! We use:
- SSL encryption
- Secure payment gateways
- Strict privacy protocols
- No third-party data selling
Q: Can I create an account?
A: Yes! Creating an account allows:
- Faster checkout
- Order tracking
- Personalized recommendations
- Easy returns/exchanges
Customer Support
Q: How can I contact customer service?
A: Multiple contact options:
- Email: [email protected]
- Phone: (860) 463-1610
- Live chat on website
- Social media direct messages
Q: Do you offer gift wrapping?
A: Yes! Add gift wrapping during checkout for a small additional fee.
Promotions & Discounts
Q: Do you offer discounts?
A: We provide:
- First-time buyer discount
- Seasonal sales
- Newsletter subscriber promotions
- Occasional flash sales
Q: How can I stay updated on promotions?
A: Subscribe to our:
- Email newsletter
- Follow social media accounts
- Check website regularly
Technical Support
Q: My website isn’t working. What should I do?
A: Try:
- Clearing browser cache
- Using different browser
- Checking internet connection
- Contacting our technical support team
We hope these FAQs help! If you have additional questions, please don’t hesitate to contact us at [email protected] or [email protected].